HRI Raffle Privacy Policy

Collection of Personal Information

The Heart Research Institute Ltd and Insight Holdings Consolidated Pty Ltd may collect personal information through the HRI Raffle website, over the telephone, in person and through other authorised fundraising and raffle channels.

The information collected may include details needed to contact you, process your participation in the raffle, administer payments, allocate entries and provide raffle-related services.

Personal information may also be collected when you contact us, update your details, make a payment, join Hero of the Heart, make a complaint, ask a question or otherwise interact with the HRI Raffle.

Why We Collect Your Information

Personal information is collected so that we can:

• contact you regarding HRI Raffle fundraising activities;
• seek your support for raffle participation;
• process purchases and recurring supporter payments;
• allocate and issue raffle entries;
• administer Hero of the Heart membership;
• conduct and administer prize draws;
• contact and verify prize winners;
• respond to enquiries, complaints and feedback;
• maintain and update supporter records; and
• provide other services associated with the HRI Raffle.

Funds raised through the HRI Raffle support HRI's work in preventing heart disease and addressing related challenges to human health.

If You Do Not Provide Personal Information

Certain information is necessary for us to administer your participation in the HRI Raffle.

If you do not provide sufficient contact information, we may be unable to include you in a prize draw, issue your entries, contact you if you win or provide other raffle-related services.

Disclosure to Service Providers

Personal information may be provided to third parties where necessary for the operation and administration of the HRI Raffle.

These third parties may include:

• banks and payment processors;
• mail houses and fulfilment providers;
• technology and hosting providers;
• communications providers; and
• other suppliers engaged to provide raffle-related services.

These organisations receive information only where required to provide the relevant service.

Storage and Security

Personal information received in connection with the HRI Raffle is kept securely and may be stored in encrypted form on secured and backed-up systems.

Reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Overseas Processing and Storage

Some supporter information may be processed or stored overseas through the use of technology infrastructure provided by organisations such as Google or Amazon Web Services (AWS).

This may result in personal information being stored or processed on servers located outside Australia.

Fundraising and Marketing Communications

HRI and its fundraising service providers may contact members of the public periodically regarding fundraising initiatives and HRI Raffle participation.

If a telephone call is inconvenient, you may ask us to call back at another day or time, or request that you not be contacted by that method.

If you would prefer not to receive particular HRI Raffle communications, please contact the Raffle Helpdesk on 1300 302 579 or email us and we will update your communication preferences.

Accessing and Correcting Your Information

You may ask to access personal information held about you or request that inaccurate or outdated information be corrected.

To request access or correction, contact the HRI Raffle Helpdesk or email privacy@insightcfs.com.au .

Changing Your Communication Preferences

You may ask us to stop contacting you about the HRI Raffle or to change the way in which you are contacted.

To update your preferences, call 1300 302 579 or email raffle@heartraffle.com.au .

Privacy Questions, Feedback and Concerns

If you have a question about how your personal information is handled, would like to provide feedback, or have a privacy concern, please contact us.

We will review the matter and take appropriate steps to respond to your enquiry or concern.

Other Privacy Policies

This policy relates specifically to personal information associated with the HRI Raffle.

For information about privacy in relation to HRI's activities outside the raffle, please refer to the Heart Research Institute privacy statements.

For information regarding Insight Holdings Consolidated Pty Ltd and its broader activities, please refer to the applicable Insight privacy policy.

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